Job Description

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any service
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service.

Requirements

• HND / BSc in Business Administration, or the Social Sciences field
• 1 – 3 years work experience.
• High computer literacy.
• Strong interpersonal and analytical skills.
• Good written and oral communication.
• Attention to details.
• Assertive and self-driven.