Customer Service Officer needed at Bee Bee Jump Ltd
Job title : Customer Service Officer
Job Location : Lagos
Deadline : September 14, 2023
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Core Responsibilities
- Generate and qualify leads
- Source and develop client referrals
- Develop and maintain a customer database
- Plan and conduct direct marketing activities
- Make sales calls to new and existing clients
- Develop and make presentations of company products and services to current and potential clients
- Maintain sales activity records and prepare sales reports
- Respond to sales inquiries and concerns by phone, electronically or in person
- Ensure customer service satisfaction and good client relationships
- Participate in sales storms
- Monitor competitors, market conditions and product development.
Responsibilities:
- Communicate with customers via phone, email, and chat
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Work with internal departments to meet customer’s needs
- Data entry in various platforms
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
Qualifications
- Minimum of OND, HND or BSc in any related course
- Must be very fluent in speaking the Englishlanguage
- At least 1 year of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of social media platforms
- Knowledge of administrative procedures
- Numeric, oral, and written language applications
- Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs.
Remuneration
- N50,000 Monthly.
Benefits:
- A great place to learn, and get trained
- Amazing and talented teammates to work with
- Structured work environment
- As a customer service agent you get to earn more incentives, outside your monthly pay.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Officer” as the subject of the email.
- Customer Service jobs
- Customer Service Officer jobs