Customer Service Officer- Confectionary Brand needed at West Africa Vocational Education

Job Expired
4 weeks ago

Job title : Customer Service Officer- Confectionary Brand

Job Location : Lagos

Deadline : February 29, 2024

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Our Client in the cake and confectionary space is looking to hire a professional who would handle The store’s Operations process and Client relationship. The right candidate should live in close proximity to Lekki.

Responsibilities:

  • Take customer orders and ensure they are appropriately sent to the Operations staff
  • (Head Decorator and Baker) and sent to the group chat.
  • Manage all client relations including response to all customer enquiries, orders and feedbacks -this includes walk in customers’ enquiries, phone calls, text messages,
  • Instagram, emails and all other online platforms
  • Update customer details periodically
  • Must succinctly communicate the process of order confirmation to customers
  • General coordination and supervision of office operations and environment to ensure that it is clean, safe and appropriate for daily operations
  • Inventory management. Every unit should send in a list of all the things needed at the beginning of each week. Designate a market day where all inventories will be bought bimonthly.
  • Manage off days request and ensure that the Creative Director is notified at the beginning the month.
  • Manages the online presence and other social interactions of TL Fondant. This includes whatsapp and Instagram. Posting 6 days a week.
  • Keeps and maintain purchases and petty cash record of the business
  • Manages all bank transactions of the company
  • Paying in cheques at the bank
  • Cash deposit at the bank
  • Maintains appropriate filing systems and book keeping
  • Prepares weekly, monthly and other periodic reports- butter, petty cash, purchases, delivery and feedback reprts
  • Organizes and manages weekly staff meetings. Send minute of meeting as a whatsapp message.

To be successful in this role, you will need:

  • A bachelor’s degree in event management, hospitality, marketing, or a related field
  • At least 3 years of experience in Client relationship management a similar role
  • A flexible schedule and availability to work on weekends and evenings
  • A strong attention to detail and a creative flair
  • A positive attitude and a team player mentality

Salary: ?100,000.00 – ?120,000.00 per month

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the position as subject of email.

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