Job title : Customer Service Manager
Job Location : Lagos
Deadline : October 18, 2023
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- Responsible for general coordination of the Customer service unit.
- Improving customer service experience and facilitating organic growth.
- Taking ownership of customers’ issues and following problems through to resolution.
- Addressing customer issues via all platforms
- Resolve all customer complaints.
- Implement sales ideas/activations.
- Representing the company at LASCOPA, FCCPC and Arbitrations to ensure dispute resolution between Customers and the company.
- Weekly reporting.
- B.Sc in relevant field.
- At least 5 years proven work experience.
- Solid understanding of social media trends and IG interface.
- Familiarity with the hair and beauty industry.
- Excellent verbal and written communication skills.
- Good problem-solving abilities
- Team management skills.
How to Apply for this Offer
Interested and qualified candidates should apply using the Apply Now button below.
- Customer Service jobs
- Customer Service Manager jobs
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