Customer Service Manager needed at Thryve HR Consulting

Lagos Customer Service Full Time

Save 3 days ago

Job title : Customer Service Manager

Job Location : Lagos

Deadline : October 18, 2023

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Responsibilities

  • Responsible for general coordination of the Customer service unit.
  • Improving customer service experience and facilitating organic growth.
  • Taking ownership of customers’ issues and following problems through to resolution.
  • Addressing customer issues via all platforms
  • Resolve all customer complaints.
  • Implement sales ideas/activations.
  • Representing the company at LASCOPA, FCCPC and Arbitrations to ensure dispute resolution between Customers and the company.
  • Weekly reporting.

Requirements

  • B.Sc in relevant field.
  • At least 5 years proven work experience.
  • Solid understanding of social media trends and IG interface.
  • Familiarity with the hair and beauty industry.
  • Excellent verbal and written communication skills.
  • Good problem-solving abilities
  • Team management skills.

How to Apply for this Offer

Interested and qualified candidates should apply using the Apply Now button below.
  • Customer Service jobs
  • Customer Service Manager jobs

Apply Now