2 weeks ago
Job title : Customer Service & Managed Service Coordinator jobs in Lagos
Job Location : Lagos
Deadline : April 15, 2023
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- Ensures satisfactory delivery of all service requests (Relocation, hardware replacement, Wi-Fi Extension, upgrades). proactively liaise with all internal & external stakeholders and communicate prompt feedbacks in return to ensure all orders are processed on time.
- To increase market share of the company by providing top of line Managed Services and VAS (Value Added Services).
- Ensure visibility and effective packaging of the services in attractive bundles and releasing them in the market.
- Managed services & VAS Categories: UTM, IP Telephony, Hosting, Security, Disaster Recovery, Cloud and Data Backup, Infrastructure and other Value added and professional solutions.
- Managed services companies in Lagos: Iconcepts, BCX, e-Scape Technologies Ltd, Ultima Limited, 3way Communications.
- Manage all service enquiries such as Relocation, hardware replacement, hardware installation, Wi-Fi Extension, and upgrades requests for customers.
- Accurately fill, update & send various service delivery reports to responsible stakeholders.
- Handover achieved tasks.
- Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.
- Documentation, forms and reporting.
- Coordinate all service requests with relevant stakeholders.
- Provide costing and recommendations for customers’ requests.
- Follow up on projects implementations.
- Close deals with clients to ensure product quality is in line with the demand.
- Promote and sell VAS across various business channels.
- Work with the Engineering team to provide solutions to clients.
- Provide commercials to clients
- Work with the engineering team for project implementation
- Work with various OEMs and Distributors to get the best solutions and best pricing
Skills and Qualifications
- Candidates should possess a Bachelor’s Degree qualification with 4 – 5 years of work experience.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information and Multi-tasking
- Proven track record of increasing market share.
- Ability to understand the impact of operational decisions on organizational initiatives.
How to Apply for this Offer
Interested and qualified candidates should send their tailored CV to: firstname.lastname@example.org using the Job Position as the subject of the mail.
- Customer Service jobs
- Customer Service & Managed Service Coordinator jobs
- Salary Offer: *********