Customer Service & Managed Service Coordinator needed at Alfred & Victoria Associates

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Job title : Customer Service & Managed Service Coordinator jobs in Lagos

Job Location : Lagos

Deadline : April 15, 2023

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Role Summary

  • Ensures satisfactory delivery of all service requests (Relocation, hardware replacement, Wi-Fi Extension, upgrades). proactively liaise with all internal & external stakeholders and communicate prompt feedbacks in return to ensure all orders are processed on time.
  • To increase market share of the company by providing top of line Managed Services and VAS (Value Added Services).
  • Ensure visibility and effective packaging of the services in attractive bundles and releasing them in the market.
  • Managed services & VAS Categories: UTM, IP Telephony, Hosting, Security, Disaster Recovery, Cloud and Data Backup, Infrastructure and other Value added and professional solutions.
  • Managed services companies in Lagos: Iconcepts, BCX, e-Scape Technologies Ltd, Ultima Limited, 3way Communications.

Key Responsibilities

  • Manage all service enquiries such as Relocation, hardware replacement, hardware installation, Wi-Fi Extension, and upgrades requests for customers.
  • Accurately fill, update & send various service delivery reports to responsible stakeholders.
  • Handover achieved tasks.
  • Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.
  • Documentation, forms and reporting.
  • Coordinate all service requests with relevant stakeholders.
  • Provide costing and recommendations for customers’ requests.
  • Follow up on projects implementations.
  • Close deals with clients to ensure product quality is in line with the demand.
  • Promote and sell VAS across various business channels.
  • Work with the Engineering team to provide solutions to clients.
  • Provide commercials to clients
  • Work with the engineering team for project implementation
  • Work with various OEMs and Distributors to get the best solutions and best pricing

Skills and Qualifications

  • Candidates should possess a Bachelor’s Degree qualification with 4 – 5 years of work experience.
  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information and Multi-tasking
  • Proven track record of increasing market share.
  • Ability to understand the impact of operational decisions on organizational initiatives.

How to Apply for this Offer

Interested and qualified candidates should send their tailored CV to: using the Job Position as the subject of the mail.

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