Customer Service / Front Desk Executive needed at Greymond City Shelter Limited

Job Expired
  • This job has expired!
Save 3 weeks ago

Job title : Customer Service / Front Desk Executive

Job Location : Delta

Deadline : December 04, 2023

Quick Recommended Links

Job Description

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Requirements and Skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

How to Apply for this Offer

Interested and qualified candidates should send their CV to: admin@greymondshelters.com using the job title as the subject of the mail.

  • Customer Service jobs
  • Customer Service / Front Desk Executive jobs