Customer Service Executive needed at Global Profilers

1 year ago

Job title : Customer Service Executive

Job Location : Lagos

Deadline : April 11, 2024

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SUMMARY

  • Our client in a telecommunication industry is hiring for the role of a customer care executive.
  • The ideal candidate would be responsible to provide product/service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

RESPONSIBILITIES

  • Attend to Customer’s Issues & resolve them in timely & efficient manner
  • Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
  • Raising, following up and closure of Trouble Tickets
  • Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
  • Follow up for Collections through timely reminders to Enterprise & Retail Customers
  • Ensuring Collections of receivables is achieved as per the set targets
  • Service & MTTR Improvement Plans
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Generate Sales Leads
  • Fair Knowledge of Telecom Technologies:
  • Internet Bandwidth & Leased Circuits
  • Smart Solutions & Internet of Things (IoT)
  • Internet Broadband

SKILLS REQUIRED:

  • Strong organizational skills
  • Self-motivated and detail-oriented
  • Quick to collaborate and coordinate with team members when necessary
  • Prior experience working with Telecommunication Customer Care Department
  • Strong math and critical reasoning skills
  • Customer Relationship Management
  • Integrity & Honesty
  • Team Player
  • Interpersonal Skills
  • Resourcefulness & Result Oriented approach
  • Customer Oriented Approach

REQUIREMENT:

  • Graduate in science preferable, any other discipline may also apply
  • NYSC Certified
  • Minimum of 1-3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
  • Excellent communication and interpersonal skills
  • Highly motivated and target driven with a proven track record in sales

How to Apply for this Offer

To apply, kindly send your CV to ayomide.olayeni@globalprofilers.com using the job title as the subject of mail.

  • Customer Service jobs
  • Customer Service Executive jobs

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