Customer Service Agent needed at Lighting Finance Technology Nigeria Limited

Job Expired
9 months ago

Job title : Customer Service Agent

Job Location : Lagos

Deadline : July 30, 2023

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Location: Oregun / Ikeja, Lagos
Employment Type: Full-time

Job Summary

  • We are seeking an outgoing, organized, and friendly Customer Service Agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications.
  • In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Duties and Responsibilities

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers
  • Provide information and instructions about relevant products and services
  • Make product and service suggestions to meet the customer’s specific needs
  • Obtain necessary information from customers to adequately follow up
  • Document important customer information for future reference
  • Collect and record customer feedback and information, and share with appropriate departments and team members
  • Generate interest in new products or services and connect customers with salespeople when required
  • Foster and maintain relationships with customers to improve our retention rate
  • Field incoming phone calls and respond to phone messages from customers
  • Promptly respond to customer questions submitted via email or our website
  • Answer customer questions and provide information to resolve any issues
  • Process orders and returns
  • Attend all required customer service-related meetings.

Requirements and Qualifications

  • High School Diploma or equivalent
  • 1+ years’ of experience in a customer service-related role
  • Positive, service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills and excellent phone disposition
  • Willingness to work independently or as part of a team.
  • Excellent written and verbal communication skills
  • Ability to foster and maintain relationships
  • Organizational skills with the ability to manage numerous projects and priorities at once

Salary
N65,000 – N85,000 / Month.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: lightingfinancetech@gmail.com using the position as subject of email.

  • Customer Service jobs
  • Customer Service Agent jobs

  • This job has expired!