Customer Service Agent needed at Chiji14xchange

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Chiji14xchange’s job vacancy, Career and Recruitment

Job title : Customer Service Agent

Job Location : Lagos

Deadline : September 25, 2022

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About the Job

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Good grammar, spelling and punctuation.
  • Communicating with customers through various channels like systems.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
  • Maintain a courteous and calm manner at all times to de-escalate stressful situations
  • Document information to create, update, or adjust customer accounts.
  • Prepare call-related information for purposes of auditing and reporting.
  • Suggest products and services to clients based on their requests and needs.
  • Customer orientation and ability to adapt/respond to different types of characters

Qualifications

  • B.Sc / HND in Communication, Computer Science, Mass Communication or any related course
  • Have at least 2 year experience on the job.
  • Must be computer Savvy
  • Efficient and effective team player.
  • Good grammar, spelling and punctuation.
  • Good phone etiquettes and communication skills.
  • Be willing to work under pressure.
  • Resident in Lekki/Ajah or its environs most preferrably.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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