Customer Service Advisor is needed at Tekra Global Concepts Limited

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Customer Service Officer is needed at PecanTrust Microfinance Bank Limited
Inventory Controller is needed at Westingate Group

Tekra Global Concepts Limited’s Career and Recruitment Vacancy

Job title : Customer Service Advisor jobs in Abuja

Job Location : Abuja

Deadline : October 04, 2021

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Duties

  • Ensure the smooth running of the customer service/administrative department
  • Make cold calls to confirmed potential clients
  • Find ways to measure customer satisfaction and improve services
  • Dispatch drivers for services
  • Ensure brand presence on relevant sites online
  • Prepare interesting and educative content that could be put on social media sites
  • Monitor drivers relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
  • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process
  • Establish and maintain professional friendly relationship with clients
  • Collaborate with relevant departments e.g marketing in deploying promos and other activities
  • Provide feedback on customer patronage and perception of services for brand evaluation and development
  • Provide weekly report for all activities and department

Administrative role

  • Maintain an up to date database of clients
  • keep accurate records of discussions or correspondence with customers
  • Keep detailed records of services carried out
  • Ensure that personnel  files are properly maintained and kept confidential
  • Maintain an up to date database of all office expenditure: petty cash, major expense etc
  • Maintain an up to date database of all income received
  • Adhere to manage the approved budget
  • Submit all reports to supervisor as at when due

*Customer Service Advisor jobs in Nigeria

*Customer Service jobs in Abuja

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

*Customer Service jobs in Nigeria

Customer Service Officer is needed at PecanTrust Microfinance Bank Limited
Inventory Controller is needed at Westingate Group

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