Role overview

• The incumbent will be responsible for maintaining the image of the business, and will be the first point of contact for the organization; answering inquiries and providing information about the company with the utmost professionalism.
• The incumbent will also be responsible for upselling, crossing selling and generating sales leads.

Job Duties / Responsibilities / Accountabilities

• Promptly respond to sales requests and general enquiries across all platforms
• Maintain the image of company; working with the utmost professionalism in both communication and personal appearance
• Manage the front office, and walk in guests/customers
• Promptly resolve client feedback or dispute
• Answer and route all calls and emails to the respective units within the business
• Research, identify and engage prospective clients with the aim of lead conversion to sales.
• Work with other departments to achieve consolidated marketing strategies
• Ensure an unbroken flow and perfect interpretation of client orders across respective departments
• Work with the Operations department to update and manage client database
• Supervise third party companies directly connected with product delivery to customers
• Manage all social media presence of the brand in alignment with the brand language, culture and personality
• Under the supervision of the marketing lead, manage live and online corporate events
• Research, recommend and adopt best practices for client retention and relationship management
• Appropriately file all documents for easy retrieval
• Work with the operations department to ensure stock and inventory are updated daily
• Work on special projects as assigned by the supervisor
• Maintain professional and technical knowledge of Customer Satisfaction by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.

Professional Requirements

• Bachelor’s Degree in any discipline,
• Any related professional qualification would be an added advantage
• Minimum of 4 years relevant experience.

Key Competencies / Skills:

• Excellent customer service skills
• Knowledge of the MS Office Suite
• Effective written and verbal communication skills
• Ability to multi-task effectively
• Ability to effectively analyze, plan and organize
• Ability to work in a Team.