Customer Retention Specialist needed at CMTrading

Save 3 weeks ago

Job title : Customer Retention Specialist

Job Location : Lagos

Deadline : December 15, 2023

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  • Your primary responsibility is to cultivate and maintain relationships with existing customers to increase customer loyalty, minimize churn, and maximize revenue for the organization.
  • You will be part of a dedicated team focused on retaining customers and ensuring their satisfaction with the company’s products and services.
  • Your role will involve proactively engaging with customers, understanding their needs, and addressing their business relationships with the company.

JOB DESCRIPTION (Key Responsibilities):

  • Customer Relationship Management
  • Retention Strategy Execution
  • Customer Needs Assessment
  • Issue Resolution
  • Customer Feedback Analysis
  • Customer Retention Metrics Tracking
  • Product Knowledge and Training

REQUIREMENTS (Skills & Qualifications):

  • High school diploma or equivalent; a bachelor’s degree in a relevant filed is a plus.
  • Have 3 to 4 years of previous experience as a Retention Agent in a CFD company/ Forex Brokerage.
  • Experience in account management, or sales role, focused on customer service retention specific to leveraged products and the effects on client accounts (Margin Call, Maintenance Margin etc).
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong problem solving and conflict resolution abilities.
  • Have advanced knowledge of the CFD industry and its relevant products (FX/Shares/Commodities/Crypto etc.).
  • Possess the ability to explain fundamental industry related terms and concepts accurately and easily.
  • Ability to read, analyze graphs and apply technical analysis on financial instruments.
  • Ability to empathize with customers, understand their perspectives, and provide effective solutions.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
  • Analytical mindset with the ability to interpret customer data and draw actionable insights.
  • Self-motivated/target-driven, with the ability to work effectively both independently and as part of a team.
  • Adaptability to handle diverse customer personalities and situations.
  • Knowledge of the industry and market trends affecting customer retention.


  • We offer an attractive remuneration package based on qualifications and experience.
  • Cross-functional Collaboration.
  • Dynamic, Multinational and Multicultural Environment
  • Work-Life Balance.

How to Apply for this Offer

Interested candidates are kindly requested to send their CV to:

  • Sales / Retail / Business Development jobs
  • Customer Retention Specialist jobs