Role Summary

• Husk is seeking a dynamic and results-driven Customer Relationship Officer, to join the growing team in Nigeria.
• The ideal candidate will be responsible for managing all customer complaints and inquiries, providing communication to customers on services, improving customer relationships and retention.
• This role requires a combination of technical expertise, complaints management, and excellent communication skills to effectively engage with customers, understand their needs, and provide tailored solutions. You need to be a team player and have a problem-solving attitude.

Key Responsibilities

General

• Manage all customer complaints and inquiries.
• Carry out survey calls on NPS, VOC, and CSAT to aid organizational decision-making.
• Ability to use CRM tools to track customer journeys.
• Build and maintain strong relationships with existing and new clients through regular communication.
• Collaborate with technical and sales teams to address customer inquiries, resolve complaints, and provide value-added support.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for business growth.
• Prepare and submit accurate reports on surveys and other customer engagement activities.
• Coordinate with the marketing team to develop promotional materials, campaigns, and initiatives to improve customer retention.
• Continuously strive to enhance product knowledge, sales techniques, and professional skills through training and self-development activities.

Qualifications
Required Skills & Attributes

• Minimum of a BSC/HND in Arts, Social Sciences, and another related field preferred.
• Proven track record of success in customer service or contact center operations
• High proficiency in Hausa and English Language
• Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical audiences.
• Exceptional negotiation, persuasion, and interpersonal skills.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
  Willingness to travel frequently within the assigned territory.