Customer Relations Officer needed at Shawali
Job title : Customer Relations Officer
Job Location : Abuja
Deadline : June 10, 2023
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Job Description
- Responsible for building positive interactions and relationships with customers and communicating across email, phone, and live chat with excellent clear and concise communication skills.
- Assist customer’s needs with product selection, order placement, replacement, returns, shipping and resolutions.
- Manage all online orders accurately track and report order progress, follow up and handle all customer queries
- Assist the marketing team as required with general administrative tasks and preparing the Campaign & Visual Merchandising collateral for stores.
Requirements
- Candidates should possess a Bachelor’s Degree
- Minimum of 3 year’s experience in customer service for an e-commerce business, preferably a marketplace or consumer products
- Strong E-commerce background
- Quick learner with the ability to absorb information on our brand’s history, product offerings and communications
- Outstanding written and verbal English communication skills, great phone etiquette and elevated speech
- Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
- Proven to be organized, methodical and rigorous.
Deadline: 14th May, 2023.
How to Apply for this Offer
- Customer Service jobs
- Customer Relations Officer jobs