Customer Relations Manager needed at ESOSA Food System

Save 2 months ago

ESOSA Food System’s job vacancy, Career and Recruitment

Job title : Customer Relations Manager

Job Location : Abuja

Deadline : April 30, 2023

Quick Recommended Links


Promote the Company’s brand by cultivating lasting relationship with Key Customers.

Implementing policies to retain old customers, attract new ones and ensure customer satisfaction for the organization. Understanding the relevance of customer relationship and to foster allegiance of customers to the company’s brand. Work with the digital Team for a smooth transition of online customers to real life customers.


  • Identifying customer demands and requirements.
  • Developing plans to address customer-specific needs.
  • Dealing with people of different backgrounds and temperaments.
  • Solving customer issues and complaints.
  • Planning strategies for customer care and conflict resolution.
  • Offering exceptional customer service to customers.
  • Maintaining good relationships with customers.
  • Approaching prospective customers to build rapport.
  • Taking feedback from customers to ensure they are satisfied with the service.
  • Adhering to all the rules and regulations of the company.
  • Researching the competitor’s customer strategies and devising plans accordingly.
  • Researching CRM  best practices from similar industries for adaptation to business.
  • Staying updated with the latest ways to retain customers.
  • Develop cost-effective programs and packages for effective engagement of distributors, supermarkets, retailers and consumers.
  • Collect and manage data of all customers listed.
  • Liaise with the digital team, merchandise team and sales team for effective delivery of service.


  • in Mass Communication, International Relations, Business Administrator any relevant discipline.


  • Excellent organizational and interpersonal skills.
  • Outstanding oral and written communication skills.
  • Exceptional negotiation and sales skills.
  • Excellent problem-solving skills.
  • Excellent report writing skills.
  • Excellent analysis and data reporting skills.
  • Good customer service skills.
  • Excellent presentation skills.
  • Extreme people skill.
  • Ability to Use Positive Language.
  • Clear Communication Skills.


  • 3-5 years of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.
  • Demonstrate the ability to work in teams and independently.
  • Proficiency in Microsoft Office Tools.
  • Sound knowledge of the company’s products and services.
  • Ability to maintain sensitive and confidential information.
  • Ability to maintain a positive attitude.
  • Exceptional people and problem-solving skills.
  • Ability to work under pressure and meet deadlines.


  • Monthly Salary: N100,000 N150,000
  • Quarterly bonus package
  • Allowances
  • Other benefits


  • 8am to 5pm.
  • 5 work days weekly.
  • Off days.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: using the position as subject of email.

Insurance Advisors needed at Leadway Assurance Company
Computer Website Development Officer needed at Inspire Vocational Academies

More Information

Please login with Candidate account to view more fields.

Connect with us