Job Summary

• As a Customer Relation and Transaction Officer, you will be responsible for ensuring excellent customer service and smooth transaction processes.
• You will work closely with the company’s customers, providing them with guidance and support throughout the entire transaction process.
• You will also be responsible for addressing customer complaints and inquiries in a timely and professional manner, and ensuring customer satisfaction.

Key Responsibilities

• Build and maintain positive relationships with customers by providing excellent customer service and support throughout the transaction process.
• Provide guidance to customers regarding the company’s products and services.
• Address customer complaints and inquiries in a timely and professional manner.
• Ensure customer satisfaction by resolving issues and providing solutions to their problems.
• Process transactions accurately and efficiently, and ensure that all necessary documentation is completed.
• Follow up on transactions to ensure that they are completed successfully.
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Prevent the escalation of customer issues by collecting and analysing information provided before and after interacting with the customer.
• Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
• Carrying out client satisfaction surveys and reviews.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Letting customers know about other products the company offers.
• Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
• Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
• Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
• Check customer’s balance and verify customer’s signatures

Qualifications

• A minimum of a B.Sc / HND / BA degree.
• At least 1 years of experience in customer service, sales, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office and other relevant software.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Other higher/ relevant qualification(s) will be an advantage.
• Experienced in transaction monitoring and drafting of suspicious transaction reports.
• Maintain a positive attitude focused on customer satisfaction.
• Solid organisational skills, multitasking and time-management.
• This is an entry level role.