Customer Operations Lead, Social Media is needed at Chipper Cash

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Admin Manager is needed at Daudeen Freight Limited
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Chipper Cash’s Career and Recruitment Vacancy

Job title : Customer Operations Lead, Social Media jobs in Not specified

Job Location : Not specified

Deadline : 15-Oct-21

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What You Will Be Doing

  • Manage, and develop the social media team, daily tasks and responsibilities, and performance management
  • Take ownership of each use case by staying in contact and following up consistently to ensure quick resolutions and establish trust
  • Work with relevant teams to develop an overarching social media support policy for Chipper that will include policies on online crisis management, users engagement, passwords management, etc
  • Respond to user reviews with a focus on transforming any negative experience by building trust and rapport, and offering resolutions that meet and exceed user expectations
  • Maintain the Chipper brand and values on social media
  • Ensure strict adherence to social media communication procedures, guidelines, and policies.
  • Explore new ways to engage and identify new social media platforms to reach our target users.
  • Provide best in class customer support across various channels to ensure all customer queries are resolved with a WOW factor
  • Provide friendly, inviting responses to all inquiries, concerns, and feedback
  • Schedule periodic training for team members
  • Prepare and share reports highlighting reoccurring issues or trends
  • Stay abreast with the latest social media best practices and technologies

What You Should Have

  • 3 – 5 years of experience providing customer support via social media
  • Experience in leading a team
  • Excellent knowledge of Facebook, Instagram, YouTube, Twitter, etc
  • Good understanding of social media KPIs
  • Exceptional interpersonal and written communication skills with keen attention to detail and ability to multi-task
  • Tech-savvy and highly organized
  • Experience responding to reviews on major review platforms
  • Experience using social listening & engagement tools
  • Self-starter and team-oriented
  • Patience when dealing with difficult or upset customers’ complaints.
  • Have a global mindset and be tolerant of others.
  • Be comfortable with asynchronous conversations and an understanding of your coworkers roles
  • Be open to working some nights and weekends on a rotating basis.

*Customer Operations Lead, Social Media jobs in Nigeria

*Customer Service jobs in Not specified

How to Apply for this Offer

Interested and Qualified Candidates should Click here to apply online

*Customer Service jobs in Nigeria

Admin Manager is needed at Daudeen Freight Limited
Node.Js Developer at Conclase Consulting

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