Customer Experience – Senior Reservations and Ticketing Agent is needed at Qatar Airways

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Qatar Airways’s Career and Recruitment Vacancy

Job title : Customer Experience – Senior Reservations and Ticketing Agent jobs in Lagos

Job Location : Lagos

Deadline : September 29, 2021

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Job Id: 145750

Category: Corporate & Commercial

Job Details

  • We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Lagos, Nigeria as Senior Reservations and Ticketing Agent.
  • A Senior Reservations and Ticketing agent will be making and confirming reservations for passengers, selling tickets for the airlines.
  • Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
  • Assists passengers requiring special assistance to board or depart.
  • Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.
  • Perform a detailed daily flight firming check to maximize flight utilization and reduce ‰ÛÏno-shows‰Û on a daily basis.
  • Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.
  • Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
  • Initiate and promote QR product and services to generate additional revenue at each opportunity on a daily basis
  • Be part of an extraordinary story

Qualifications

  • Relevant College or University qualification
  • 3 years of job related experience
  • Excellent communication skills with fluency in English language.
  • Through knowledge of special rates / offers / promotions.
  • Proven ability to manage room sales with due regard to the Revenue.
  • Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
  • High potential individual willing to be trained/learned.
  • Demonstrates Quality Consciousness.

Your Skills:

  • Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
  • You‰Ûªll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
  • You have the chance to be a part of our future, and build the life you want while being part of an international community.
  • Our best is here and still to come. To us, impossible is only a challenge.
  • Join us as we dare to achieve what‰Ûªs never been done before.

*Customer Experience – Senior Reservations and Ticketing Agent jobs in Nigeria

*Customer Service jobs in Lagos

How to Apply for this Offer

Interested and Qualified Candidates should Click here to Apply online

*Customer Service jobs in Nigeria

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