BEXL Capital Limited’s job vacancy, Career and Recruitment
Job title : Customer Experience Representative jobs in Oyo
Job Location : Oyo
Deadline : November 05, 2021
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The CandidateÛªs Profile
We are hiring a customer experience representative to manage customer queries and complaints. You will also be asked to process email and phone requests, and escalate complaints across a number of communication channels.
Roles & responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer experience process.
- Ensure customer satisfaction and provide professional customer support.
- Must be willing to learn and possess vast knowledge about the organization.
- A University degree
- Ability to stay calm when customers are stressed or upset.
- Computer system proficiency including Microsoft Office suite.
- Experience working with customer support.
- Must have an interest in reading and research
*Customer Service jobs in Nigeria
*Customer Service jobs in Oyo
*Customer Experience Representative in Oyo
How to Apply for this Offer
Qualified candidates should send CV and cover letter to [email protected] using the job title as subject of the mail