Job Expired

Customer Experience Officer needed at Fadac Resources

Job title : Customer Experience Officer jobs in Lagos

Job Location : Lagos

Deadline : March 17, 2023

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NOTE: Please do not apply if you have no experience in Bank/Financial Institution in a similar role. 

Our Client is a Leading Full-Service Commercial Bank. Due to expansion, they are currently in need of a CUSTOMER EXPERIENCE OFFICER.

Location: Lagos

Job Responsibilities:

  • Assist in managing and monitoring the total customers’ experience bank-wide
  • Assist in developing winning service initiatives that enhance the customer’s experience bank-wide like monthly publications, messages on birthdays & anniversaries, etc.
  • Identify processes that inhibit excellent service delivery for improvement
  • Coordinating work with other functional areas in the bank in order to enhance the customer’s experience
  • Assist in managing the customers’ experience and internal processes simultaneously
  • Complement the banks’ products and services by delivering a consistent, high-quality customer experience
  • Provide regular & proactive communication with customers and inform them of regulatory changes and other internal changes, which affect the operation of their account using technology as well as other sources
  • Communicate proactively with customers by informing them of regulatory changes and other internal changes, which affect the operation of their accounts.
  • Delivering excellent service at all touch points thereby leading to increased revenue growth through customer satisfaction, loyalty, and referrals.
  • Perform other duties as assigned by the Head, Customer Experience Management.

 Job Requirements:

  • A good first degree in any discipline.
  •  A relevant Master’s degree and professional qualification will be an added advantage.
  • 2-3 years related experience in Total Quality Management/Customer Experience in a Bank/Financial Institution.
  • Excellent customer relationship development/management and Database management.

How to Apply for this Offer

Interested and qualified candidates should apply using the Apply Now button below.
  • Customer Service jobs
  • Customer Experience Officer jobs

  • This job has expired!