Customer Experience Intern needed at Main One Cable

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Main One Cable’s job vacancy, Career and Recruitment

Job title : Customer Experience Intern

Job Location : Lagos

Deadline : September 29, 2022

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Responsibilities
The ideal candidate will be primarily responsible for handling all inquiries, via all our channels and report the same on a weekly basis to all internal stakeholders. Specifically, the responsibilities also include:

  • Attend to all inbound enquiries (phone, email, chat (Zendesk)
  • Pre-qualification of leads received via enquiry desk
  • Prepare and send a weekly report of all received enquiries and status to all internal stakeholders.
  • Follow up on assigned leads with the respective Account Managers to ensure timely engagement of prospects.

Qualifications, Skills & Competencies
Qualifications:

  • 1st Degree from a reputable higher institution
  • At least 1 year of work experience preferably in a similar role

Skills & Competencies:

  • Good interpersonal skills
  • Good IT skills: Word, Excel, and PowerPoint
  • Excellent interpersonal and relationship-building skills.
  • Strong oral and written communication skills.
  • Detail oriented and able to take ownership of assigned tasks.

Demands of the Job

  • Good planning and organization skills
  • Ability to work independently
  • Ability to pay attention to detail
  • Fast learner.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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