Customer Experience Executive needed at ECLAT HR Consulting

Job Expired
1 year ago

Job title : Customer Experience Executive jobs in Abuja

Job Location : Abuja

Deadline : March 30, 2023

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*Preferably Female for Gender balance.

Responsibilities

The ideal candidate will (but is not limited to):

  • Coordinate effective professional communication with external parties such as clients, consultants, etc.
  • Deliver a comprehensive service to enquiring customers.
  • Delegate certain customer inquiries to specific teams.
  • Display leadership in client hospitality which exemplifies excellent customer service.
  • Create a positive atmosphere for guest relations.
  • Develop feedback surveys.
  • Develop business proposals for prospective clients.
  • Developing easy and modern means of reporting in form of templates.
  • Maintain and managing technical files and records in an organized manner.
  • Provide services that are above and beyond for customer satisfaction and retention.
  • provide guidance, feedback, and individual coaching when needed.
  • Manage a large number of incoming calls and emails in a polite and friendly manner.
  • Manage customer accounts.
  • Keep records of customer interaction and details of actions taken.
  • Generate sales leads, and building sustainable relationships where necessary.

Requirement:

  • Bachelor’s Degree in Business Management, Communication or a related field.
  • 2-3 years relevant work experience as Customer Service Manager or similar role.
  • Expert level in written and verbal communication skills.
  • High level of integrity, professionalism, innovation, and creativity.

Required Competencies:

  • Excellent communication and interpersonal and relationship-building skills.
  • Must be able to maintain the confidentiality of the business and other matters.
  • Exceptional time management and organizational skills.
  • Accuracy and keen attention to detail.
  • Good organization and time management skills.
  • Proficient in Microsoft Office.
  • Ability to liaise and communicate with clients directly.
  • Computer literacy in order to type up reports, results and details of customer interaction.
  • A thorough knowledge of the product or service the company they work for is offering.
  • Administrative skills.
  • Well-presented and professional appearance.
  • Strong written and verbal communication skills.
  • Comfortable multi-tasking and prioritizing tasks without guidance.

Note:  Only shortlisted candidates will be contacted.

Application Closing Date:  30th March 2023.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: jobs@eclathrconsulting.com.ng using the position as subject of email.

  • Customer Service jobs
  • Customer Experience Executive jobs

  • This job has expired!