Customer Experience Analyst needed at TeamAce Limited

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Job title : Customer Experience Analyst jobs in Lagos

Job Location : Lagos

Deadline : April 15, 2023

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Job Description

  • As a Customer experience Analyst, you will support effective and efficient customer management by providing first-level support and ensuring adequate resolution of customer issues received through multiple channels. The role will also assist with customer onboarding and retention initiatives.


  • Act as the first point of contact for all internal and external customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
  • Ensure all queries and complaints from existing and new customers are effectively and adequately resolved within set SLAS (service level agreements)
  • Provide relevant and appropriate answers to questions and inquiries from customers about company’s products and services.
  • Provide insights about customer feedback to internal stakeholders to allow for product and process improvements.
  • Maintain clear and open two-way communication with all internal teams to allow for great service for customers


  • Must have a minimum Bachelors degree, Second class upper/2.1
  • Must have at least 2-3 years of experience in a similar role within the fintech or banking industry
  • Must be willing to work on shifts (including nights, weekends & public holidays)
  • Excellent verbal and written communication skills

How to Apply for this Offer

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