JOB OBJECTIVE(S)

Verification and Monitoring of Account Maintenance Activities with specialization to Customer Information Update from Branches on IBPS (AMO, AML1 DAR queues)

DUTIES & RESPONSIBILITIES

• Co-ordinate  Customer Data Management And Compliance Support Officers in the effective capturing of all Customer Information Updates processed through   IBPS  while observing due diligence and upholding bank procedures and Policies.
• Ensures that all requests flown via the  IBPS workflow are treated in a timely and effective manner to satisfy both the internal and external customers.
• Take overall responsibility for all Customer information Updates that were hitherto Scanned through  IBPS  .
• Develop strategies that will aid improvement in handling assignments for the Team.
• Handle branch enquiries and correspondence as it relates to Customer Information Update activities and Dormant reactivation requests.
• Handle requests in terms of verification as it relates to setting up and deletion of all bank wide Standing instructions.
• Communicate and escalate recurring issues within the team to the Desk Head,  Customer Data Management And Compliance Services while proffering possible solutions to improve customer service.
• Support the development of   ideas/strategy to be adopted in handling Customer Information Updates.
• Managing effective work relationship amongst other departments within LOU
• Assist in disseminating new approvals/evolving policies of the bank to the Account management Support on documented policies, processes and procedures of the Customer Information Update to ensure continued effectiveness of the team.
• Collaborate with the Desk Head Customer Data Management & Compliance Services  in developing training as well as strategies for excellent service delivery to branches and head office departments
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Education 

• Minimum Education:     HND / BSc in any discipline

Experience 

• Minimum experience:  1-7 years of Relative Banking Experience