CUSTOMER CARE REPRESENTATIVE (JOB DESCRIPTION)

•  Answering all incoming phone calls on the official lines of the company.
•  Reply to emails and give responses on all social media platforms.
•  Help and assist customers and prospects with complaints and questions via calls, email and social media.
•  Give customers and prospects detailed information about the products.
• Attend to walk-in clients and provide all the required assistance needed. 
•  Maintain a positive, empathetic and professional attitude toward customers at all times. 
•  Meet sales target by following up on leads and closing deals.
•  Assist in any capacity required in relating with the company’s clients and prospects.

REQUIREMENTS

• Minimum of HND/BSC in any field.
• Minimum of three years’ experience as a Customer Care Representative.
• Experience as a sales person is vital.
• Professional certification is an added advantage.