Customer Care Representative & Front Desk Officer needed at Oaklands Multispecialty Dental Care Clinic

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Job title : Customer Care Representative & Front Desk Officer

Job Location : Imo

Deadline : October 18, 2023

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Role Description

  • As the Customer Care Representative & Front Desk Officer, this full-time on-site role is located in Owerri Municipal and responsible for providing exceptional customer service at the front desk and on the phone. The ideal candidate will be responsible for


  • Reside in Owerri, Imo State.
  • Minimum education: Diploma or equivalent.
  • 3+ years of experience in a customer-facing role.
  • Outstanding communication skills.
  • Ability to multitask efficiently.
  • Professional attire and demeanor.
  • Courteous and patient-centric attitude.
  • Computer proficiency.
  • Managing medical records.
  • Scheduling appointments.
  • Processing payments.
  • Answering queries.
  • Regularly liaising with other members of the medical team to deliver outstanding patient care while creating a welcoming environment for all our patients.


  • Bachelor’s Degree/HND – Relevant work experience preferred but not required as training will be given.
  • Excellent interpersonal skills, ability to multitask, and work effectively in a team.
  • Excellent written and verbal communication skills, able to accurately document records.
  • A meticulous approach to work and attention to detail is essential.
  • An approachable, helpful, and welcoming demeanor combined with a passion for delivering high-quality patient care.
  • Excellent computer skills, including proficiency in MS Office applications.
  • Must possess the ability to work during extended hours, weekends, and holidays.

Key Responsibilities:

  • Greet and welcome patients and visitors.
  • Answer and redirect incoming phone calls.
  • Schedule appointments and manage patient flow.
  • Maintain a tidy reception area.
  • Administrative tasks such as filing and record keeping.
  • Uphold patient confidentiality.
  • Address patient inquiries with accuracy.


100,000 Naira per month


  • Health insurance benefits.
  • Employee discounts on dental services.
  • Training and development opportunities.

How to Apply for this Offer

Interested candidates should send their CV, cover letter, and relevant certificates to In the subject line, please mention “Job Title

  • Administrative / Management jobs
  • Customer Care Representative & Front Desk Officer jobs