Responsibilities

• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Bachelor’s Degree in any relevant course.
• 2 – 3 years of experience of proven customer support experience or experience as a Client Service Representative.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices.
• Ability to commute/relocate to Yaba axis