CSR – Customer Service Representative Manager needed at Uncle Stan’s Foods

3 weeks ago

Job title : CSR – Customer Service Representative Manager

Job Location : Lagos

Deadline : March 09, 2024

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  • To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques.
  • In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities:

  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Implementing an effective customer loyalty program.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Hiring and training new customer service agents.
  • Managing the approved budget of the customer service department.
  • Staying informed on the latest industry techniques and methods.

Requirements:

  • Bachelor’s degree in business administration or relevant field.
  • A minimum of 5 years of proven experience in a customer service position.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: hrunclestansfoods@gmail.com using the position as subject of email.

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