Position Summary: 

• The Credit Control Officer will work closely with the Lead, Credit Control Officer to support the credit control functions of the hospital while ensuring compliance with regulatory requirements and industry standards.

Performance Responsibilities

• Assist in the day-to-day management of credit control operations, including invoicing, billing, and collections activities.
• Monitor accounts receivable aging reports and follow up on overdue accounts to facilitate prompt payment.
• Process payments received from patients, insurance companies, and other third-party payers, and update billing records accordingly.
• Collaborating with other departments, such as patient services and revenue cycle management, to streamline processes and enhance the patient experience.
• Reconcile billing records with payment transactions and resolve discrepancies or discrepancies as needed.
• Conducting regular analysis of credit control data to identify trends, patterns, and areas for improvement.
• Preparing comprehensive reports and presentations for management, highlighting key performance indicators and financial metrics.
• Ensuring compliance with regulatory requirements and industry standards related to credit control and billing practices.
• Identifying potential risks and escalating issues to management as appropriate.
• Continuously evaluating credit control processes and identifying opportunities for improvement in efficiency and effectiveness.

Quality Assurance

• Maintain accurate and up-to-date records of billing activities, payment transactions, and account statuses.
• Generate reports and analyze data related to credit control metrics, such as accounts receivable aging, collection rates, and cash flow projections.
• Assist in preparing regular reports and presentations for management, highlighting key performance indicators and trends.
• Conduct periodic quality assurance reviews of credit control activities, including billing processes, collections procedures, and customer interactions.
• Provide feedback and recommendations for improvement based on the findings of quality assurance reviews.
• Maintain documentation and records to demonstrate compliance with regulatory requirements and respond to audits or inquiries from regulatory agencies.
• Implementing process enhancements and best practices to streamline workflows, reduce manual errors, and enhance productivity.
• Communicate effectively with patients, insurance companies, and other stakeholders to ensure clarity and transparency in billing and payment processes.

Qualification & Competencies

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Previous experience (2+ years) in credit control, accounts receivable management, or related financial roles, preferably in a healthcare setting.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Excellent communication and interpersonal skills, with the ability to interact professionally with patients, colleagues, and external stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.