4 days ago
Job title : Courier Manager
Job Location : Lagos
Deadline : August 01, 2024
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Job Description
- They are seeking a skilled and experienced Courier Manager to oversee their courier operations and ensure the efficient and effective delivery of parcels and packages.
- The Courier Manager will be responsible for managing day-to-day operations, optimizing processes, and leading a team of couriers to deliver exceptional service to their customers.
- The ideal candidate will have a strong background in logistics management, excellent leadership skills, and a commitment to quality and safety.
Responsibilities
- Oversee all aspects of courier operations, including scheduling, route planning, and parcel sorting, to ensure timely and accurate deliveries.
- Monitor performance metrics and KPIs to identify areas for improvement and implement operational enhancements as needed.
- Ensure compliance with company policies, procedures, and safety regulations.
- Ensure timely and accurate completion of deliveries, meeting service level agreements and meeting customer expectations.
- Optimize delivery routes and schedules to maximize efficiency and minimize delivery times and costs
- Lead and motivate a team of couriers to achieve performance targets and deliver high-quality service to customers.
- Provide coaching, training, and guidance to team members to support their professional development and growth.
- Foster a positive and collaborative work environment that promotes teamwork and accountability.
- Collaborate with the customer service team to address customer inquiries, resolve issues, and ensure a positive customer experience.
- Proactively communicate with customers regarding delivery updates, delays, and any other relevant information.
- Manage inventory levels and ensure adequate stock of packaging materials and supplies to support daily operations.
- Coordinate with suppliers to replenish inventory and negotiate favourable pricing and terms.
- Maintain accurate records of deliveries, including tracking information, delivery times, and proof of delivery.
- Implement quality control measures to ensure the accuracy and integrity of parcel handling and delivery processes.
- Conduct regular audits and inspections to identify and address any issues or discrepancies.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, or related field (preferred).
- 3-4 years proven experience in courier or logistics management roles.
- Strong leadership and interpersonal skills.
- Strong communication skills, with the ability to motivate and inspire a teamExcellent organizational and problem-solving abilities.
- Proficiency in logistics software and microsoft tools.
- Knowledge of transport and safety regulations or standards.
- Ability to thrive in a fast-paced and dynamic environment.
- Valid driver’s licence
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Transportation / Logistics jobs