Coordinator – Service Performance, Information Technology needed at MTN Nigeria
Job title : Coordinator – Service Performance, Information Technology
Job Location : Lagos
Deadline : October 13, 2023
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Description
- Run the production environment by AUTOMATION, MONITORING and taking a holistic view of system health, performance and ISSUE RESOLUTION
- Build software and systems to manage platform infrastructure and applications
- Improve reliability, quality, and time-to-market of our suite of software solutions
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
- Provide primary operational support and engineering for multiple large distributed software applications
- Coordinate with Information Management team to access data in format necessary for incorporation into tools and reports
- Deploy and maintain the tools to measure KPIs such as a performance measurement system and service level agreements (SLAs)
- Synthesize performance against KPIs to draw rich, meaningful insights. Work with leadership, strategy, and operational teams to make recommendations that improve IT strategy and tactics
- Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
- Partner with development teams to improve services through rigorous testing and release procedures
- Participate in system design consulting, platform management, and capacity planning
- Create sustainable systems and services through automation and uplifts
- Balance feature development speed and reliability with well-defined service level objectives
- Ensure stakeholders receive accurate performance data through clear reporting mediums in a timely manner Establish performance metrics and drive strategy for performance management across IT services
- Ensure any changes are fully assured by employing automated testing and release pipelines
- Facilitate a truly collaborative DevOps service model within a multi-technology environment (SQL Server, PostgreSQL, AWS, Drupal, PHP, .Net, Jenkins, Vagrant, Katalon and Selenium).
- Create and publish service performance metrics, reports and dashboards
- Work with teams to collect and collate data to support service performance metrics
- Coordinate with internal/external partners for benchmarking analyses; foster an environment of continuous improvement.
- Develop innovations for training end-users on self-help tips necessary for first level resolution of end user problems
- Lead the definition, measurement and reporting of IT performance KPI’s, and draws insights that drive business improvement.
- Provide primary operational support and engineering for multiple large distributed software applications
Education:
- First degree in Computer Science or an IT equivalent degree
- Foundation Certificate in ITIL v3 IT Service Management
- Practitioner in ITIL Service Operations will be an added advantage.
- MCSE or MCDST
- Microsoft Certified Windows Client Administrator or Managing Modern Desktops
- ComTIA A+
Experience:
3 – 7 years’ experience which includes:
- Minimum 3 years’ experience working in IT Service Performance Management
- Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript
- Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn)
- Demonstrated ability to spotting problems, areas for improvement, and performance bottlenecks in a proactive manner
- Excellent analytical problem-solving capabilities; ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
- Strong experience with Microsoft Excel (e.g., Macros, pivot tables, advanced charts/graphs, conditional formatting, data tables, basic programming)
- Exceptional interpersonal and communication skills
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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