Coordinator – NES Regional North needed at MTN Nigeria

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Job title : Coordinator – NES Regional North

Job Location : Nigeria

Deadline : October 02, 2023

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  • Provide governance for all managed service vendors/Towerco in the region across different technologies supported.
  • Manage activities of CSEs and ensure smooth operations in the region
  • Act as high-level support for resolution and closure of critical service performance issues. 
  • Problem management to eliminate repetitive failures and guarantee QoS 
  • Drive contractual obligations to KPIs (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management) 
  • Carry out periodic audit of MSAN nodes/RDLU to ensure they are optimal.
  • Govern ATP process and ensure all changes on enterprise network are captured on the database.
  • Provide business intelligence using data analytics from field, vendor, and Performance reports.
  • Review and verify all reports submitted by Vendors/Towerco on a weekly basis.
  • Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.
  • Review and verify all proforma invoices submitted by vendors/Towerco 
  • Co-ordinate regional change request management and provide relevant information to all stakeholders. 


  • First degree in Engineering or Science related discipline
  • Numerical/data analysis skills 


  • 3-7 years of experience which includes;
  • Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field 
  • Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
  • Good customer and service management experience including stakeholders engagement, vendor management, problem management, data analytics using visualizations.
  • Good knowledge of IP and data networks, and performance KPIs

How to Apply for this Offer

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