REQUIREMENTS

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven experience in content creation, social media management, or digital marketing.
• Experience with customer relationship management systems (CRM)
• Familiarity with SEO best practices and content optimization techniques.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency in analytics tools and platforms to track and measure engagement metrics.
• Attention to detail and ability to multitask in a fast-paced environment.

MAJOR RESPONSIBILITIES

• Upload, update, and manage compelling and relevant content tailored to our target audience.
• Monitor platform performance, including speed, responsiveness, and user engagement.
• Customize and maintain the platform to align with business goals and user needs.
• Collaborate with cross-functional teams to support platform integrations and enhancements.
• Manage user accounts, permissions, and access levels within the platform.
• Conduct regular audits of content and user accounts to ensure quality and security.
• Ensure content is accurate, up-to-date and properly formatted.
• Categorize content and apply appropriate metadata for search and organization.
• Respond promptly and professionally to user inquiries and feedback, ensuring a positive customer experience.
• Develop and implement strategies to increase user engagement with our content.
• Monitor and analyze user feedback and engagement metrics to identify areas for improvement.