Contact Center Advisor needed at The GIG Group

Save 3 months ago

The GIG Group’s job vacancy, Career and Recruitment

Job title : Contact Center Advisor jobs in Lagos

Job Location : Lagos

Deadline : August 30, 2022

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Key Responsibilities:

  • Handling Outbound and Inbound calls from customers.
  • Providing information and resolving customers on complaints regarding specific products as well as services.
  • Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
  • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
  • Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries – in a patient and calm manner through all service channels
  • Interpret and accurately communicate our terms and conditions of service where and when applicable
  • Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing
  • Enter details of every contact in the system as required, obtain new customers
    information and update existing customer details on the CRM
  • Ensure deliverables are met within ascribed SLA timeframe

Qualifications

  • B.Sc in art or social science related field
  • At least 2 years of work experience within a Call Center
  • Strong Social Media Skills
  • Professional writing and reporting Skills
  • Excellent Customer service skills
  • Good working knowledge of the CRM systems

Personality requirements/Traits

  • Result and Service-Oriented (Able to follow through)
  • Creative problem solving with good eye for details
  • Ability to efficiently display basic Marketing/Negotiation skills
  • Ability to multi-task, work to deadline and under pressure

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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