- Address: Consol House, Consol Close, Off Apapa Oshodi-Expressway Plot C, Block 2, Ilupeju Industrial Estate, Oshodi, Lagos, Nigeria
About ConSol Limited’s Job offer
Job title : Contact Centre Agent
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- Minimum of ND in Mass Communications or any related field.
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
- Minimum of 0-3 years relevant work experience.
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
How to Apply for this Offer
Interested and qualified candidates should send their CV in an MS Word format to: [email protected] using the “Job Title” as the subject of the email. e.g “Contact Centre Agent”