Community Manager- Port Harcourt needed at WorkCentral Nigeria

Job title : Community Manager- Port Harcourt

Job Location : Rivers

Deadline : June 14, 2024

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Job Overview:

  • As a Community Manager at Workcentral Nigeria, you will play a pivotal role in creating a welcoming and energetic atmosphere within our coworking space.
  • You will be responsible for building and nurturing our community, ensuring members have an exceptional experience, and managing daily operations.

Key Responsibilities:

Member Engagement:

  • Welcome and onboard new members, acquainting them with our space, facilities, and community.
  • Cultivate relationships among members by organizing events, workshops, and networking opportunities.
  • Act as the primary point of contact for member inquiries, needs, and feedback, ensuring swift issue resolution.

Community Building:

  • Develop and execute strategies to strengthen the sense of belonging among members.
  • Identify and leverage member talents and expertise to facilitate collaboration and knowledge-sharing.
  • Encourage active participation in the coworking community through consistent communication and engagement initiatives.

Space Management:

  • Ensure the coworking space is well-maintained, organized, and aesthetically pleasing.
  • Coordinate with maintenance and cleaning staff to address any issues promptly.
  • Manage meeting room bookings and assist members with space-related requests.

Events and Programming:

  • Plan, organize, and promote a diverse range of events, workshops, and seminars to enhance the member experience.
  • Collaborate with external partners and local businesses to offer exclusive member benefits and discounts.
  • Track event attendance and gather feedback for continuous improvement.

Marketing and Outreach:

  • Support marketing efforts by creating and curating content for social media, newsletters, and the website.
  • Assist in promoting the coworking space to attract new members.
  • Develop and maintain relationships with local businesses and organizations to expand the coworking network.

Sales Target Achievement:

  • Develop and execute sales strategies to meet and exceed monthly, quarterly, and annual sales targets for coworking space memberships, office rentals, and additional services.
  • Identify and engage prospective clients through various channels, including networking events, outreach initiatives, and digital marketing efforts.
  • Cultivate relationships with businesses, freelancers, startups, and other potential clients to drive membership growth and space occupancy.
  • Implement effective sales techniques, handle inquiries, conduct tours, and negotiate contracts to convert leads into memberships or rental agreements.

Team Management:

  • Lead, mentor, and motivate a team of Community Associates to ensure exceptional service delivery and achievement of sales goals.
  • Provide guidance, training, and ongoing support to team members, fostering a culture of collaboration, performance excellence, and member satisfaction.
  • Conduct regular performance evaluations, set clear objectives, and develop action plans to address areas for improvement within the team.
  • Resolve conflicts, promote teamwork, and maintain a positive work environment conducive to productivity and member engagement.

Administrative Tasks:

  • Maintain accurate member records and databases.
  • Handle membership inquiries, contracts, billing, and renewals.
  • Generate reports on member metrics, occupancy rates, and feedback.

Qualifications:

  • Bachelor’s degree in business, hospitality, marketing, or a related field (preferred).
  • Previous experience in community management, customer service, or hospitality.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in coworking management software and office productivity tools.
  • Innovative and resourceful problem-solving skills.
  • Passion for fostering a collaborative and inclusive workspace culture.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Access to our coworking space and amenities.
  • Opportunities for professional development.
  • Health and wellness benefits.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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