Community Engagement / Online Customer Service Officer needed at Jewels Leading Lights Academy

Job Expired
4 weeks ago

Job title : Community Engagement / Online Customer Service Officer

Job Location : Abuja

Deadline : February 15, 2024

Quick Recommended Links

Job Summary

  • Social media (social media customer service representative), you will interact and work with customers to answer questions, Sell products across channelsand resolve any potential issues.
  • You will be the first point of contact for customers online.

Responsibilities

  • Carry out & send report of weekly analytics using the tools provided in the platform
  • Respond to Facebook, twitter, and instagram chats in a timely and friendly manner
  • Evaluate trends/ problems via the social media platforms and provide proper perspective/solutions to them
  • Respond to the needs of customers and provide personalized service
  • Provide information on the company’s products or services
  • Research needed information using available resources
  • Route escalations to other team members whenever needed
  • Make relevant notes from customer interactions
  • Identify any issues that customers might be struggling with
  • Report on customer feedback
  • Manage & update customer databases
  • Boost customer loyalty by offering a proper experience over the phone

Requirements

  • Interested candidates should possess an OND qualification with 1 year work work experience.
  • Age- under 27
  • Female prefered

How to Apply for this Offer

Interested and qualified candidates should submit their CV to: bservice.jlla@gmail.com using the job title e.g “Facility Manager” as subject of the mail.

  • Customer Service jobs
  • Community Engagement / Online Customer Service Officer jobs

  • This job has expired!