Lead the Collections Team and ensure repayments on assigned overdue and delinquent accounts.

Key Responsibilities:

• Set, Manage, develop recommend changes to collections strategies and targets for all products and all stages of delinquencies and buckets, and ensure achievement of agreed cash and impairment targets.
• Develop, implement and manage daily, weekly and monthly performance and efficiency monitoring tools to enhance individual and team collections performance and efficiencies in line with pre-set targets and provide timely feedback to all teams on improvement areas.
• Create, test, and implement A:B strategies to boost collections efficiency, including the implementation of Champion/ Challenger strategies.
• Manage the performance of all technology tools supporting Collections efforts while reporting on improvement opportunities.
• Manage and report on the efficiency and performance of all partnerships in the collection area while monitoring their adherence to all agreed contractual obligations, including achievement of agreed targets and payments of agreed commercial terms  
• Ensure adequate capacity model planning is in place to manage the teams workload while ensuring all targets and KPI’s are achieved, daily, weekly and monthly.
• Demonstrate a high level of persuasiveness & professionalism.
• Demonstrate a high level of energy, enthusiasm and accountability.
• Understand, interpret, and ensure the Team conforms with regulatory requirements as regards collections.
• Lead enhancement, improvement and re-development of the collections tools and ensure adequate coverage.
• Provide timely collections feedback to Portfolio Risk management, Products, Sales, Marketing and Engineering Teams to improve our lending products market fit.
• Work closely with Decision Science team to monitor, test report and feedback on various teams/ products/ segments/ strategies performance.
• Work Closely with Marketing Team to build, test and revise collections calls scripts, SMS & push scripts and all other communications strategies, techniques, tone of voice  etcƒ.
• Work closely with Portfolio Risk , IT, BI and engineering teams to ensure that all technology tools, supporting collections are always available and follow a continuous process improvement process.
• Help build the Research Track and Trace function withing Collections and Recovery to support efficiency improvements
• Should possess strong excel and research skills.

Requirements

Academic Qualification(s):           

• HND or BSc in any relevant field, preferably in mathematics, research or applied sciences.

Experience:                                   

• 5+ years of work experience with 2 years in Team/Function / division leadership position      

This role will be ideal for you if you are/have:

• Excellent oral and written communication skills
• Persuasive with proven ability to manage a large, young and diverse team.
• Excellent Microsoft office suite experience especially expert skills in Excel
• Strong research and learning abilities.
• Very Curious about our business.