Role Purpose

The purpose of this role is to support the safe handling in accordance with compliance standards, of confidential materials during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR). 

Main accountabilities but not limited to the following:

• Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
• Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.  Identifies where more complex issues require resolution by others and refers them on accordingly
• Carries out instructions and requests from Cluster operations and Operations Manager efficiently and effectively.
• Ensures adherence to CMR standards and management as set forth and carries out frequent random checks to proactively prevent issues from arising.
• Manages courier SLA/performance standards and builds relationship with courier service provider in country, so that quality of services and cost elements are in accordance with standards.        
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Role specific knowledge and experience:

• Experience working in an operations environment managing confidential materials
• Working in a challenging environment operating against very tight deadlines
• Experience working in a compliant and regulated environment
• Has the ability to build relationships with external stakeholders (i.e. exam boards)
• Experience of working in a high volume, busy operational environment, delivering to standard
• Experience managing teams

Minimum requirements:

• University degree in any subject or relevant qualification

Desirable:

• Experience of supporting delivery of computer-based exams
• Experience in managing logistics and/or procurement