Responsibilities

• Developing effective communication platforms for clients and staff.
• Inspiring repeat business from clients.
• Conducting customer service workshops and presentations.
• Monitoring and measuring client satisfaction.
• Liaising with different departments about client queries.
• Offering advice to clients on services and products.
• Developing surveys and capturing client information.
• Participating in marketing campaigns.
• Dealing with client requests and troubleshooting problems.
• Ability to prepare and review contract bids

Qualifications

• Business degree or related qualification.
• Strong communication skills.
• Ability to meet deadlines.
• Computer literacy.
• Calm, polite, and professional behavior.
• Reliable and self-motivated.
• General business knowledge.
• High service orientation.