6 months ago
Job title : Client Service Officer
Job Location : Abuja
Deadline : September 30, 2023
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Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Maintain a positive, emphatic, and professional attitude toward customers always
- Meet personal / customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Know our products and services inside and out so as to answer questions
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Required Skills & Qualifications
- Must possess a minimum of HND or B.Sc. in a related field
- Must have at least 2 years of proven working experience in a similar role
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Excellent organizational and analytical skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Experience in a fast-paced service-led environment
- Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and clients
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must reside in Abuja.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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