Client Service Officer needed at Abuja Clinics

Job Expired
6 months ago

Job title : Client Service Officer

Job Location : Abuja

Deadline : September 30, 2023

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Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Maintain a positive, emphatic, and professional attitude toward customers always
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Know our products and services inside and out so as to answer questions
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Required Skills & Qualifications

  • Must possess a minimum of HND or B.Sc. in a related field
  • Must have at least 2 years of proven working experience in a similar role
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Excellent organizational and analytical skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Experience in a fast-paced service-led environment
  • Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and clients
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must reside in Abuja.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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