10 months ago
Job title : Client Service Manager
Job Location : Lagos
Deadline : July 01, 2023
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Job Summary:
- The Client Service Manager will be responsible for establishing and maintaining positive client relationships and ensuring exceptional service delivery.
Responsibilities:
- Develop and nurture strong relationships with clients, acting as the main point of contact.
- Understand client needs, objectives, and expectations to provide customized solutions.
- Regularly communicate with clients to provide updates, gather feedback, and address concerns.
- Foster trust and maintain a high level of client satisfaction through attentive service.
- Manage client accounts, including contract renewals, upselling, and cross-selling opportunities.
- Conduct regular business reviews to assess client satisfaction, identify areas for improvement, and develop action plans.
- Collaborate with internal teams to ensure timely and accurate delivery of products/services.
- Monitor key performance indicators and metrics to track account health and proactively address any issues.
- Investigate and troubleshoot client concerns, escalating critical issues to appropriate stakeholders when necessary.
- Identify opportunities for account growth and revenue expansion.
- Proactively engage with clients to identify their evolving needs and propose relevant solutions.
- Prepare and present regular reports on client performance, highlighting key insights and trends.
- Provide recommendations based on data analysis to enhance service quality and client satisfaction.
Requirements:
- Bachelor’s degree in business administration, marketing, or a related field
- Proven experience in client relationship management or account management.
- Strong interpersonal and communication skills, both written and verbal.
- Exceptional customer service orientation with a focus on client satisfaction.
- Proficiency in using CRM software and other relevant tools.
- Ability to build and maintain effective relationships with clients and internal teams.
- Excellent problem-solving and conflict resolution abilities.
- Strong organizational and time management skills with the ability to handle multiple priorities.
- Analytical mindset with the ability to derive insights from data.
- Knowledge of the industry and market trends related to the company’s products/services is a plus.
- A minimum of 10 years experience.
How to Apply for this Offer
Interested persons can send their CV and portfolio to hr@reventtechnologies.com
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- Client Service Manager jobs