Client Service Manager needed at Revent Technologies Limited – Apply Now

Job Expired
10 months ago

Job title : Client Service Manager

Job Location : Lagos

Deadline : July 01, 2023

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Job Summary:

  • The Client Service Manager will be responsible for establishing and maintaining positive client relationships and ensuring exceptional service delivery.

Responsibilities:

  • Develop and nurture strong relationships with clients, acting as the main point of contact.
  • Understand client needs, objectives, and expectations to provide customized solutions.
  • Regularly communicate with clients to provide updates, gather feedback, and address concerns.
  • Foster trust and maintain a high level of client satisfaction through attentive service.
  • Manage client accounts, including contract renewals, upselling, and cross-selling opportunities.
  • Conduct regular business reviews to assess client satisfaction, identify areas for improvement, and develop action plans.
  • Collaborate with internal teams to ensure timely and accurate delivery of products/services.
  • Monitor key performance indicators and metrics to track account health and proactively address any issues.
  • Investigate and troubleshoot client concerns, escalating critical issues to appropriate stakeholders when necessary.
  • Identify opportunities for account growth and revenue expansion.
  • Proactively engage with clients to identify their evolving needs and propose relevant solutions.
  • Prepare and present regular reports on client performance, highlighting key insights and trends.
  • Provide recommendations based on data analysis to enhance service quality and client satisfaction.

Requirements:

  • Bachelor’s degree in business administration, marketing, or a related field
  • Proven experience in client relationship management or account management.
  • Strong interpersonal and communication skills, both written and verbal.
  • Exceptional customer service orientation with a focus on client satisfaction.
  • Proficiency in using CRM software and other relevant tools.
  • Ability to build and maintain effective relationships with clients and internal teams.
  • Excellent problem-solving and conflict resolution abilities.
  • Strong organizational and time management skills with the ability to handle multiple priorities.
  • Analytical mindset with the ability to derive insights from data.
  • Knowledge of the industry and market trends related to the company’s products/services is a plus.
  • A minimum of 10 years experience.

How to Apply for this Offer

Interested persons can send their CV and portfolio to hr@reventtechnologies.com

  • Customer Service jobs
  • Client Service Manager jobs

  • This job has expired!