JOB DESCRIPTION

• A client relationship executive is a C-level professional responsible for managing the relationship between a company and its clients, with a focus on building and maintaining strong, long-lasting customer relationships and opening new opportunities.

RESPONSIBILITIES

Account & Relationship Management:

• Consistently build and maintain relationships with key stakeholders and COEs essential to facilitate operational efficiency and business growth.
• Manage contract negotiation with Procurement, Legal and other necessary stakeholders.
• Attend new business chemistry meetings for Client Account and deliver pitches

Expected Outcomes

• Establish and maintain essential relationships to foster efficient and effective operations, identify and pursue new growth opportunities at Client Account.

Sales & Business Development

• Lead Sales Plans and budgeting activities within the customer scope.
• Facilitate the creation of trusted, effective solutions for our clients.
• Identify and seize opportunities for new business development.
• Responsible for yearly, quarterly, and monthly revenue forecasting.

Expected Outcomes

• Establish and operationalize a Business Development Strategy (BDS) to drive new business and attain business growth targets.

Service Delivery

• Analyse the efficiency of projects to ensure that the businesses goals are met.
• Work closely with technical account leads, project managers and test leads and engineers.
• Attend new business chemistry meetings for Client Account and deliver pitches.

Expected Outcomes

• Ensure operational efficiency targets are met by identifying and mitigating risks by facilitating internal stakeholder collaboration and innovation.

Leadership & Strategy

• Contribute ideas to business development and organizational leadership.
• Prepare professional business review documentation and agree financial aspects of opportunity closure and SOW leveraging MSA.
• Carry out Client Account top level review meetings at least quarterly and regular face to face meetings with key stakeholders, training and client hospitality (where appropriate).

Expected Outcomes

• Contribute to and facilitate operationalization of corporate strategy as it affects Client Account.

Skills

• Excellent client relationship management skills.
• Good understanding of the strategic delivery of digital products and solutions
• Financial planning and budget management skills.
• Excellent people management skills and proven competence in persuasive leadership and collaboration at all levels.
• Excellent presentation and conversational skills required to foster client confidence and business engagement.

KPIS

Account & Relationship Management   35%

• 360 internal and external customer feedback.
• Zero incidence of C level escalations leading to disruption of Client Account operations or revenue loss.
• Zero incidence of delay in processing and payment of due invoices.

Sales & Business Development      35%

• Business Generation Target N180m in 12 months.
• Development of Business Development Strategy document and operationalization.

Operations                                        20%

• Client Account operational stability and effectiveness.
• Zero penalization for Client Account SLA assessment

Leadership & Strategy                   10%