Client Relations Officer needed at RS Hunter Limited

Save 3 weeks ago

Job title : Client Relations Officer

Job Location : Lagos

Deadline : December 15, 2023

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Job Description

VIP Clients Reception:

  • Greet and welcome clients with the utmost professionalism and courtesy.
  • Assist with check-in procedures, ensuring a swift and efficient process.

Personalized Concierge Service:

  • Provide personalized assistance to meet the specific needs and preferences of Clients.
  • Coordinate with ground services, catering, and other relevant departments to fulfill clients’ requests.
  • Ensure the maximum comfort of clients.
  • Ensure availability of newspapers for clients to read and for aircraft when necessary.
  • Ensure requested service delivery to clients within the Lounge.

Lounge Operations:

  • Oversee the operations of the VIP/Executive Lounge, maintaining a pristine and exclusive atmosphere.
  • Ensure the availability and presentation of high-quality food, beverages, and amenities.
  • Supervise the collection and delivery of dishes and laundry for washing in good condition.
  • Coordinate the boarding and deplaning of clients through the lounge in coordination with Ground Operations personnel
  • Be professional in delivering such service; for example, serve tea/coffee in designated crockeries, drinks in appropriate presentations etc.

Security and Confidentiality:

  • Adhere to strict security protocols to ensure the safety and confidentiality of private jet clients.
  • Monitor lounge access to guarantee only authorized individuals are admitted.
  • See to the 3rd party security service personnel in their professional interface with HNIs and attend to any issues that may arise at the screening points or entry and exits.
  • Ensure all exits are locked when not in use.

Communication and Coordination:

  • Communicate effectively with private jet operators, ground crews, and other service providers to ensure a seamless travel experience.
  • Relay important information to clients regarding flight status, boarding, and other relevant details.
  • Respond to mail on service requested and update such service where necessary in FBO ONE

Problem Resolution:

  • Address and resolve any issues or concerns raised by clients promptly and discreetly.
  • Collaborate with other staff members to handle unexpected situations with professionalism.
  • Ensure control of the situation of clients and their assistants within the lounge such that there is no discomfort to other clients.
  • Report any incidents that may affect the brand or losing a client to Supervisor and Head, FBO Operation for immediate action.

Upselling and Promotion:

  • Promote additional services, amenities, or upgrades to enhance the overall private jet experience and contribute to revenue goals.

Training and Compliance:

  • Stay informed about private jet industry standards, safety regulations, and customer service best practices.
  • Participate in ongoing training to enhance customer service skills and maintain compliance.


  • A Bachelor’s degree/ HND Degree
  • At least 1 -2 years’ work experience
  • Strong Organizational skills
  • Proficiency in handling clients inquiries and resolving issues
  • Previous experience in luxury hospitality, private aviation, or a similar VIP customer service role
  • Exceptional interpersonal and communication skills.
  • Discretion and ability to handle sensitive and confidential information.
  • Strong organizational skills with attention to detail.
  • Flexibility to work irregular hours, including weekends and holidays
  • Knowledge of private jet services, airport operations, and international travel regulations is a plus

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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