Clerk – Reservations is needed at Marriott International, Inc.

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Marriott International, Inc.’s Career and Recruitment Vacancy

Job title : Clerk – Reservations jobs in Lagos

Job Location : Lagos

Deadline : October 20, 2021

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Job Number: 21105736
Location: Marriott Hotel – Ikeja, Lagos
Job Category: Reservations
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management

Position Summary

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.

Responsibilities

  • Follow all company policies and procedures;
  • Ensure uniform and personal appearance are clean and professional;
  • Maintain confidentiality of proprietary information;
  • Protect company assets; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards;
  • Anticipate and address guests‰Ûª service needs; assist individuals with disabilities;
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language;
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others;
  • Support team to reach common goals;
  • Listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

*Clerk – Reservations jobs in Nigeria

*Hospitality / Hotel / Restaurant jobs in Lagos

How to Apply for this Offer

Interested and Qalified candidates should Click here to apply online

*Hospitality / Hotel / Restaurant jobs in Nigeria

Senior Accountant is needed at Jolly Energy Fleet Limited
Pharmacist is needed at Metro Medicare

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