Marriott International, Inc.’s Career and Recruitment Vacancy
Job title : Clerk – Reservations jobs in Lagos
Job Location : Lagos
Deadline : October 20, 2021
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Job Number: 21105736
Location: Marriott Hotel – Ikeja, Lagos
Job Category: Reservations
Brand: Marriott Hotels Resorts
Position Type: Non-Management
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Follow all company policies and procedures;
- Ensure uniform and personal appearance are clean and professional;
- Maintain confidentiality of proprietary information;
- Protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards;
- Anticipate and address guestsÛª service needs; assist individuals with disabilities;
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language;
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others;
- Support team to reach common goals;
- Listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
*Clerk – Reservations jobs in Nigeria
*Hospitality / Hotel / Restaurant jobs in Lagos
How to Apply for this Offer
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*Hospitality / Hotel / Restaurant jobs in Nigeria