Job Description

• The Company is seeking to hire a Claims Survey Officer, who will be responsible for managing risks via pre & post-loss inspections and surveys.
• Also, s/he will be involved in investigating potentially fraudulent claims and undertaking a range of loss-adjusting activities.

Key Responsibilities

• Analyze and investigate complicated insurance claims to help prevent fraud.
• Pre-loss inspection/survey for new risks incepted.
• Post-loss inspection/survey for risks proposed for renewals.
• Post-loss claims inspections and adjustments.
• Salvage retrievals/disposal
• Analysis of Technical partners’ reports (Surveyors, Motor engineers & loss adjusters) in claims adjustments.
• Investigations of potentially fraudulent claims.
• Minimize claims leakage; that is the overpayment of claims or technical partners’ fees or the payment of a non-valid claim.
• Involvement in loss adjusting and legal discussions relating to settlement.
• Seeking direct recovery (where applicable) on claims pay-out.
• Taking responsibility for company productivity and profit.
• Providing claim reports that will enable strategic decision-making and business improvement.
• Adhering to legal requirements, industry regulations and customer quality standards set by the Management.

Key Requirements

• Good First Degree in Insurance or related field.
• Proficiency in the use of Microsoft Office.
• Minimum of 2 years’ Cognate experience as a Claims Survey Officer or similar role.
• Ability to work with minimal supervision and pay attention to details.
• Good business writing and communication skills
• Excellent team management skills
• Strong attention to details
• Willingness to learn on the job
• Excellent customer service skills

Preferred:

• Experience in the Insurance Industry.