Claims Officer needed at YOA Insurance Brokers

Key Accountabilities

• Receive notifications of claims be email/phone calls and for premium confirmation.
• Review the file for policy terms vis-a-vis the claim and premium confirmation.
• Communicate claim to underwriter via phone call and written correspondence.
• Forward claim form to the insured and requests for relevant claim supporting documents.
• Create claim file for documentation purposes.
• Register claim and allocate reference number.
• Forward documents to underwriters and liaise with appointed adjuster/engineer for an immediate investigation of the claim.
• Send reminders to clients as regards claim documentation.
• Forward Discharge Vouchers to clients and return to underwriters in exchange for the Cheque.
• Forward settlement Cheque to insured in final settlement of a claim or
• where the claim is rejected such written correspondence is forwarded as applicable.
• Update claims schedule(s) as instructed buy supervising officer
• Any other duty assigned by management

Functional Competencies

• Public Speaking and Presentation Skills
• Excellent oral and written communication skills
• Computer literacy

Behavioural Competencies

• Teamwork
• Discipline
• Persuasiveness
• Creativity

Requirements

• University degree / HND required. Concentration in Relationship Management, Service Orientation, Business or Communications and professional affiliation with the CII Nigeria or CII London is required.
• At least 4 years in a technical / Claims role in comparable industries.
• Relationship management experience
• Analytical, self-driven and results-oriented
• Innovative with excellent problem-solving skills
• Good team player
• Proficient in the use of Ms word, Excel and PowerPoint.