Claims Officer needed at YOA Insurance Brokers

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Job title : Claims Officer jobs in Lagos

Job Location : Lagos

Deadline : April 16, 2023

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Key Accountabilities

  • Receive notifications of claims be email/phone calls and for premium confirmation.
  • Review the file for policy terms vis-a-vis the claim and premium confirmation.
  • Communicate claim to underwriter via phone call and written correspondence.
  • Forward claim form to the insured and requests for relevant claim supporting documents.
  • Create claim file for documentation purposes.
  • Register claim and allocate reference number.
  • Forward documents to underwriters and liaise with appointed adjuster/engineer for an immediate investigation of the claim.
  • Send reminders to clients as regards claim documentation.
  • Forward Discharge Vouchers to clients and return to underwriters in exchange for the Cheque.
  • Forward settlement Cheque to insured in final settlement of a claim or
  • where the claim is rejected such written correspondence is forwarded as applicable.
  • Update claims schedule(s) as instructed buy supervising officer
  • Any other duty assigned by management

Functional Competencies

  • Public Speaking and Presentation Skills
  • Excellent oral and written communication skills
  • Computer literacy

Behavioural Competencies

  • Teamwork
  • Discipline
  • Persuasiveness
  • Creativity


  • University degree / HND required. Concentration in Relationship Management, Service Orientation, Business or Communications and professional affiliation with the CII Nigeria or CII London is required.
  • At least 4 years in a technical / Claims role in comparable industries.
  • Relationship management experience
  • Analytical, self-driven and results-oriented
  • Innovative with excellent problem-solving skills
  • Good team player
  • Proficient in the use of Ms word, Excel and PowerPoint.

How to Apply for this Offer

  • Qualified candidate should send their application to using Claims Associate‘ as the subject.
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