City Ops Lead – Benin needed at AmorServ

Job title : City Ops Lead – Benin

Job Location : Edo

Deadline : June 15, 2024

Quick Recommended Links

Objective of the Role

  • As the City Ops Lead for Benin, you’ll spearhead our efforts to grow the city’s market presence, optimise operations, and enhance customer relationships.
  • Your leadership will be crucial in driving sales, expanding our client base, and elevating customer satisfaction and retention.

Key Responsibilities

  • Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists.
  • Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand.
  • Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly.
  • Customer Base Expansion: Strategically increase the city’s customer base using various acquisition channels, focusing on enhancing retention rates.
  • Client Management: contact centre operations to reduce customer churn and improve retention.
  • Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts.
  • Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans.
  • Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions.
  • Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations.
  • Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings.
  • Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts..

Technical Skills And Competencies

  • Data Analytics: Proficiency in utilising data analytics tools to derive actionable insights from sales data and market trends.
  • Networking: Strong network within the hospitality industry to leverage for strategic advantages.
  • Negotiation and Deal Closing: Excellent negotiation skills with a proven ability to close deals and achieve favourable terms.

Required Skills And Competencies

  • Leadership: Demonstrated ability to inspire and drive a team towards achieving sales and operational goals.
  • Strategic Thinking: Skilled in crafting and executing strategies for sales growth and customer engagement.
  • Customer Focus: Commitment to customer satisfaction, adept at managing and nurturing key account relationships.
  • Problem Solving: Quick and efficient problem resolution skills.
  • Communication: Outstanding ability to communicate across various levels, fostering strong relationships with stakeholders.


  • Comprehensive health insurance
  • Hybrid work schedule
  • Annual paid time off
  • Annual performance bonus
  • Training and development opportunities
  • Subsidised Transportation
  • Employee Stock Option

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Sales / Retail / Business Development  jobs
  • City Ops Lead – Benin jobs