• The Chief Operating Officer (COO) will have a crucial role in defining and implementing the operational and strategic goals of the company.
• The COO will be tasked with planning, overseeing, evaluating, and enhancing the company’s asset
• S/he will work closely with the CEO and other senior leaders to shape the organisation’s direction to ensure it aligns with its vision, mission, and values. Leveraging expertise in operational management and strategic planning, the COO will drive the company’s growth and optimise operational efficiency.

Responsibilities

• Coordinate company-wide innovation efforts to drive success and advance technological capabilities, enhance operational efficiency through innovative initiatives.
• Collaborate with cross-functional departments to align operational objectives.
• Provide oversight for key team heads such as Sales, Finance, HR, and Customer Success.
• Implement reporting structures, deadlines, and frameworks to ensure accountability and track progress.
• Streamline daily business operations and optimise procedures for maximum efficiency.
• Enhance internal and external processes to improve overall operational effectiveness.
• Partner with sales and growth teams to drive revenue and achieve financial targets on a weekly, monthly, quarterly, and yearly basis.
• Establish policies that support the company’s vision and foster a positive organisational culture.
• Evaluate company performance and propose strategies for improvement.
• Collaborate with management and stakeholders to secure capital and execute business expansion initiatives.

Qualifications

• A Bachelor’s degree in Business Administration, Banking and finance, or a related field. A Masters degree is an added advantage.

Experience & Attributes

• 10 years of proven experience in a senior management role, preferably as a Chief Operating Officer of a Fintech or Banking company or similar
• Strong knowledge of business operations, finance, and strategy
• Excellent leadership and management skills
• Ability to make strategic decisions and drive organisational growth.
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to collaborate with cross-functional teams.
• Experience in the finance and agency banking industry is preferred.