Job Summary

• As a Chief Operations Officer, you will be responsible for the design, implementation of the policies to promote company culture and vision and oversee operations to keep businesses on track.
• You will have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader.

Responsibilities

• Develop and implement business strategies: The COO will work closely with the CEO and the management team to develop and implement business strategies to drive growth and ensure the company’s success. In addition, the COO will be responsible for ensuring that the company’s goals and objectives are aligned with the overall business strategy.
• Manage day-to-day operations: The COO will be responsible for managing the company’s day-to-day operations, including developing and implementing policies and procedures that support the company’s goals and objectives. In addition, the COO will be responsible for overseeing the management team’s work and ensuring that the company operates efficiently and effectively.
• Lead business growth initiatives: The COO will lead business growth initiatives to help the company expand its reach and impact, including identifying new opportunities for growth, developing new products and services, and exploring new markets.
• Enhance customer experience: The COO will ensure that the company provides an exceptional customer experience to its learners, including working with the management team to develop and implement strategies that enhance the customer experience and working with the customer support team to ensure that customer needs are met promptly and efficiently.
• Manage financial operations: The COO will be responsible for managing the financial operations of the company, including budgeting, forecasting, and financial reporting. The COO will also ensure the company’s financial operations comply with all relevant regulations and standards.
• Build strong relationships with stakeholders: The COO will be responsible for building and maintaining solid relationships with key stakeholders, including learners, mentors, investors, and partners. In addition, the COO will be the face of the company and will represent it at industry events and conferences.
• Plan, develop, implement, and direct the organization’s operational and fiscal functions and performance

Job Requirements

• HND / B.Sc in Business Administration or relevant field
• Minimum of 5 -7 years’ experience as Chief Operating Officer in a service-based industry.
• Demonstrable competency in strategic planning and business development.